A new controversy has surfaced involving food delivery platform Zomato after a customer claimed he received a non-vegetarian item despite ordering a vegetarian meal. The incident has sparked debate online, especially because the customer said the mistake hurt his religious beliefs.
The issue once again brings focus on food safety, order accuracy, and respect for personal food choices.
Customer Raises Complaint on Social Media
The incident came to light on February 1 when a Mumbai-based customer shared his experience on X (formerly Twitter). He claimed this was his first time ordering from Burger King through Zomato.
According to the customer, he had clearly ordered a vegetarian burger meal. However, when the delivery arrived, he allegedly found chicken items inside the package.
Veg Order Turned Into Non-Veg Delivery
The customer stated that he ordered a veg burger meal from a Burger King outlet in Kandivali West. But instead of veg food, he said the delivery contained chicken.
@BurgerKing @zomato First time in my life I ordered from Burger King. They delivered Chicken instead of my Veg order. Felt so insulted and offended on receiving and paying for same. I want both of you compensate me for dishonouring my personal religious sentiments. Call me. pic.twitter.com/UpYftNx0RY
— UdayMohta (@SSMFormulations) February 1, 2026
He described the experience as upsetting and disrespectful. The customer said he felt uncomfortable paying for and receiving food that went against his religious beliefs.
Screenshots Shared to Support the Claim
To back his complaint, the customer shared screenshots of his order details. These showed a vegetarian item selected in the app along with payment confirmation.
He also shared an image of the delivery receipt, which reportedly mentioned chicken items. This created confusion and strengthened his allegation of a serious mix-up.
Customer Demands Accountability and Compensation
In follow-up posts, the customer said he trusted the food delivery platform with his dietary choices. He warned that he would take the issue to higher authorities if no action was taken.
He demanded compensation and said such mistakes should not happen, especially when food choices are linked to religious beliefs.
Zomato Reacts to the Complaint
After the post gained attention, Zomato replied publicly. The company said it takes dietary preferences seriously and called the incident concerning.
Zomato assured the customer that the matter would be discussed with the restaurant partner. The company promised to update him after reviewing the issue.
No Clear Action Shared Yet
While Zomato acknowledged the complaint, it did not immediately mention a refund or compensation. The response followed a common customer-support format, focusing on empathy and assurance.
This has led some users to question whether stronger action is needed in such sensitive cases.
Growing Concerns Over Food Delivery Mistakes
Incidents like this are not new. Many customers have earlier complained about wrong items, missing labels, or veg and non-veg mix-ups.
For people who follow strict dietary rules, such mistakes can cause emotional distress. Experts say better checks, clear packaging labels, and staff training are urgently needed.
Conclusion
The Zomato–Burger King mix-up highlights a serious issue in online food delivery. For customers, food is not just about taste but also about belief, trust, and respect.
As food delivery apps continue to grow, companies must ensure stronger quality control. One small mistake can deeply affect customer confidence and sentiments.
FAQs
What did the customer order on Zomato?
The customer ordered a vegetarian burger meal from Burger King through Zomato.
What was allegedly delivered instead?
He claimed that chicken items were delivered instead of vegetarian food.
Why did the issue become serious?
The customer said receiving non-veg food hurt his religious beliefs.
How did Zomato respond?
Zomato acknowledged the issue and said it would take the matter up with the restaurant.
Was compensation given immediately?
No clear information about compensation or refund was shared at the time.