A social media post about an alleged theft on an IndiGo flight has created major discussion online. The issue came into the spotlight after Trisha Shetty, founder of the NGO SheSays, claimed that her mother was robbed during a flight journey.
The matter quickly gained attention on social media platform X (formerly Twitter), where she shared details of the incident and criticised the airline’s response.
What Allegedly Happened On The Flight?
Ms Shetty, we are concerned to hear this and wish to connect with you regarding the same. Requesting you to please share your contact details via DM so that we may assist you at the earliest. ~Team IndiGo
— IndiGo (@IndiGo6E) December 6, 2024
Incident Took Place Mid-Air
According to Shetty, the incident happened on flight 6E 17. Her mother had kept her handbag in the overhead storage compartment with the help of the cabin crew.
While she was asleep during the journey, a co-passenger allegedly opened the bag and went through its contents.
Passenger Caught By Alert Reaction
Shetty stated that her mother woke up at the right time and noticed the man trying to put the bag back. Other passengers reportedly noticed suspicious behaviour and supported her.
Although the missing items were later found, the situation left her mother disturbed.
Allegations Against The Cabin Crew
Claim Of Poor Support
Shetty alleged that the airline staff did not provide proper support when her mother wanted to raise a complaint. She claimed the crew gave excuses and did not encourage filing a formal police report.
She further mentioned that other passengers also felt uncomfortable due to the accused person’s behaviour.
Victim-Blaming Allegation
In her posts, Shetty accused the crew of indirectly blaming her mother instead of taking strict action. She expressed disappointment over how the matter was handled inside the aircraft.
IndiGo’s Official Response
IndiGo responded publicly on X, stating that their crew addressed the concern during the flight. According to the airline:
- The passenger was asked to check her belongings.
- She confirmed that her items were safe.
- The airline’s protocol allows passengers to file complaints after landing.
- The passenger did not continue the complaint due to a connecting flight.
The airline also requested Shetty to share her contact details for further assistance and assured customers that safety remains their priority.
Shetty Rejects Airline’s Version
Shetty denied the airline’s explanation and called their response incorrect. She said her mother was discouraged from filing a police complaint and was told it would waste her time.
She also claimed that other travellers were ready to support her mother’s statement if needed.
Due to dissatisfaction with the airline’s response, she announced plans to escalate the matter to higher authorities, including the Civil Aviation Ministry.
Rising Concerns About In-Flight Security
How Common Are Such Incidents?
While airline theft is not very common, there have been past reports globally about theft from overhead compartments. Aviation experts say:
- Passengers should keep valuable items like jewellery, wallets, and electronics in handbags placed under the seat.
- Overhead bins are shared spaces and may not always be monitored closely.
Airline Responsibility
Airlines are responsible for maintaining order and safety. However, handling theft complaints mid-air can be complex because:
- Aircraft crew have limited authority.
- Police involvement usually happens after landing.
- Evidence collection is difficult in air.
This case shows the importance of clear communication between passengers and airline staff.
Public Reaction On Social Media
The internet is divided over the issue:
- Some users support Shetty and say airlines must act more strictly.
- Others believe passengers should immediately demand written documentation.
- A few people argue that the truth can only be known after a proper investigation.
The case has once again highlighted concerns about passenger safety and complaint handling procedures.
My Opinion On The Matter
In my view, both transparency and professionalism are important in such situations.
If theft suspicion arises:
- The crew must document the incident clearly.
- Passengers should insist on written acknowledgement.
- CCTV footage (if available at boarding gates) must be checked.
Airlines should also train staff to handle sensitive complaints carefully to avoid misunderstandings. Trust is very important in aviation. Even small incidents can damage public confidence.
Conclusion
The alleged theft incident on an IndiGo flight has sparked serious debate about passenger safety and airline accountability.
While the airline has denied wrongdoing and maintained that proper protocol was followed, the complainant strongly disagrees. The final truth will depend on further investigation if authorities get involved.
This case serves as a reminder for passengers to stay alert during travel and for airlines to ensure strong safety measures and transparent complaint processes.
FAQs
Frequently Asked Questions
Who raised the allegation against IndiGo?
The allegation was raised by Trisha Shetty, who claimed that her mother was robbed during an IndiGo flight.
Did IndiGo accept the allegations?
No, IndiGo stated that their crew followed protocol and that the passenger confirmed her belongings were safe during the flight.
What should passengers do if theft happens on a flight?
Passengers should immediately inform the cabin crew, request written documentation, and file a police complaint after landing.
Are overhead compartments safe for valuables?
Overhead bins are shared storage spaces. It is safer to keep expensive items in a small bag placed under your seat.
Will there be an official investigation?
The complainant has expressed intention to approach aviation authorities. Further action depends on formal complaint procedures.