A recent food delivery complaint has created a major buzz on social media after a customer claimed he found a live animal in his ordered meal. The incident reportedly took place in Hyderabad and involved an order placed through Zomato from a popular café in Madhapur.
The shocking claim quickly went viral and raised fresh concerns about food safety standards in India’s growing online delivery market.
What Happened in Hyderabad?
According to posts shared online, the customer alleged that a live creature was found inside the food packet delivered to him. The order was reportedly from Ironhill Café in Madhapur.
It is so scary to order food in #Hyderabad these days. Live animals are showing up in food. #FoodSafety does not exist in india. Zero accountability from anyone. #Zomato just wipes its hands by giving the refund and moves on. Pathetic situation. pic.twitter.com/fWIAsb5A7Y
— Abhilash (@AbhiChukk) October 12, 2025
The complaint spread rapidly on social media platforms, with many users expressing anger and disappointment. People questioned how such an incident could happen despite strict food safety guidelines.
Food delivery apps have made life easier, but such cases remind customers that hygiene and quality control remain critical issues.
Zomato Issues Public Statement
After the complaint gained attention, Zomato Care responded publicly on social media.
The company stated that the issue was serious and assured the customer that it was being investigated. Zomato mentioned that they would look into the matter and provide updates soon.
Later, the platform confirmed that their team had spoken directly with the customer to understand the full details of the incident. They also offered further assistance if needed.
Zomato’s quick reply shows how brands now actively monitor social media and respond to customer concerns in real time.
Food Safety in the Online Delivery Era
Rapid Growth of Food Apps
In the last few years, platforms like Zomato and Swiggy have changed the way Indians order food. From small towns to big cities, people now rely heavily on delivery services.
Discount offers, fast delivery, and wide restaurant choices have increased demand. However, with high order volumes, maintaining strict hygiene becomes even more important.
Restaurant Responsibility
While delivery apps act as middle platforms, the actual preparation happens at the restaurant level. Clean kitchens, proper storage, and trained staff are essential to prevent such incidents.
India has food safety regulations under FSSAI, but regular monitoring and strict implementation are key.
Customer Awareness Matters
Customers should also check restaurant ratings and reviews before placing orders. Reporting issues immediately helps platforms take action faster.
Home-cooked meals remain the safest option, but when ordering online, choosing trusted outlets reduces risk.
Public Reaction on Social Media
The incident triggered mixed reactions online.
Some users demanded strict action against the restaurant, while others asked platforms to introduce stronger quality checks. Many expressed concern about health risks and called for transparency in investigations.
Incidents like this often become viral quickly, putting pressure on brands to act responsibly and transparently.
Impact on Brand Image
For food delivery companies, trust is everything. Even a single viral complaint can affect public perception.
Quick communication, proper investigation, and corrective steps are important to maintain credibility.
Companies today understand that ignoring complaints can damage their reputation permanently.
Conclusion
The Hyderabad food delivery incident has once again highlighted the importance of hygiene and safety in the online food industry. While Zomato responded promptly and assured investigation, the responsibility also lies with restaurants to maintain strict cleanliness standards.
As the food delivery market continues to grow in India, stronger monitoring systems and customer awareness will play a major role in ensuring safety. Incidents like this serve as a reminder that convenience should never come at the cost of health.
FAQs
Where did the incident take place?
The complaint reportedly involved a restaurant in Madhapur, Hyderabad, and was shared on social media.
How did Zomato respond?
Zomato publicly acknowledged the complaint, called the customer to understand the issue, and assured that the matter was being investigated.
Is food ordered online safe?
Most online food orders are safe, but customers should check restaurant ratings and reviews. Hygiene standards must be maintained by restaurants.
Who is responsible for food quality?
The restaurant preparing the food holds primary responsibility, while delivery platforms act as intermediaries.
What should customers do if they face such issues?
Customers should immediately report the issue through the app and share proper evidence. This helps platforms take quick action.